Return & Refund Policy – BACHAT.VIP

Effective Date: 11 October 2026At BACHAT.VIP, customer satisfaction is important to us. If you receive an incorrect, damaged, defective, or expired product, please contact us so we can review your complaint and provide an appropriate solution.This policy applies to products purchased through https://www.bachat.vip/.

1. Return and Complaint Period

Customers should report any wrong, damaged, defective, or expired product within 7 days of delivery.Please contact us as soon as you discover the issue. Complaints submitted after this period may be reviewed individually, subject to applicable law.

2. Conditions for Returns

To be considered for a return, an item should generally:

• Be unused and in its original packaging, where applicable.
• Include the original packaging, labels, and any accessories supplied with it.
• Be accompanied by the order number or proof of purchase.
• Be reported to us before the item is sent back.

We may request photographs or other reasonable evidence to assess the complaint.Nothing in these conditions limits a customer's rights under applicable law.

3. Homeopathic Products and Medicines

For safety and hygiene reasons, homeopathic products are generally eligible for return consideration only when they are unopened, unused, and in their original packaging.However, if a homeopathic product is received in the wrong condition, is damaged, defective, or expired at the time of delivery, please contact us within 7 days.Such complaints will be reviewed individually, and an appropriate replacement or refund may be arranged according to the circumstances and applicable law.Opened products are generally not eligible for change-of-mind returns, except where required by law or where a valid product-related complaint is accepted.

4. Cosmetics and Personal-Care Products

Cosmetics, creams, shampoos, oils, and other personal-care products should generally be unopened and unused to qualify for a change-of-mind return.If you receive a wrong, damaged, defective, or expired item, contact us within 7 days of delivery.For hygiene and safety reasons, we may not accept a change-of-mind return for opened or used cosmetics, except where required by applicable law or where a valid complaint is accepted.

5. Wrong, Damaged, Defective, or Expired Products

If you receive a product that is different from what you ordered, damaged during delivery, defective, or expired, please:

1. Contact us through WhatsApp within 7 days of delivery.
2. Provide your order number and registered mobile number.
3. Share clear photographs of the product, packaging, and expiry information where relevant.
4. Wait for our instructions before returning the item.

After reviewing the complaint, we may offer an appropriate replacement or refund, depending on the issue, product availability, and applicable law.Please do not dispose of or return the product until we have advised you on the next steps, unless immediate disposal is necessary for safety.

6. Refund Policy

If a refund is approved, we will communicate the refund method and expected processing time to the customer.Refunds will generally be made through the original payment method where practical. For Cash on Delivery orders, we may request the customer's bank or mobile wallet details to process an approved refund.Customers should never provide their account password, PIN, or OTP to receive a refund.Any applicable refund will be processed within a reasonable period, subject to payment-provider or bank processing times and applicable law.

7. Replacement or Exchange

Where a complaint is accepted, BACHAT.VIP may arrange a replacement or exchange if the required product is available.If a suitable replacement is unavailable, we may offer a refund or another mutually agreed solution, subject to applicable law.

8. Return Shipping Costs

If the return is due to an error by BACHAT.VIP or a verified product issue, we will communicate the appropriate return or replacement arrangements.For any other return request, shipping costs and eligibility will be discussed with the customer before the return is approved.No return-related charge will be imposed where prohibited by applicable law.

9. Change of Mind

If a customer changes their mind after placing an order, cancellation may be requested before dispatch.Once the parcel has been dispatched, a change-of-mind return may not be accepted, particularly for opened or used products, subject to applicable law and the circumstances of the order.Please review our Terms & Conditions and Delivery Information before placing an order.

10. Refused or Undelivered Parcels

If a parcel is refused or returned because of an incorrect address, customer unavailability, or repeated unsuccessful delivery attempts, we will review the circumstances before determining the next steps.Any advance delivery charges or other payments will be handled according to the circumstances, our applicable policies, and the law.

11. How to Request a Return or Refund

To submit a return, replacement, or refund request, contact us:WhatsApp: +92 321 6804771Website: https://www.bachat.vip/Please include:

• Your name.
• Order number.
• Registered mobile number.
• Reason for the complaint.
• Clear photographs, where relevant.

We will review your request and inform you of the next steps.

12. Policy Updates

BACHAT.VIP may update this policy when our business practices or legal requirements change. The latest version will be published on this page.Any update will not remove rights that customers have already acquired under applicable law.

13. Customer Rights

This policy is intended to explain our return and refund process. It does not exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under the applicable laws of Pakistan.BACHAT.VIP
Thank you for shopping with us.