Delivery Information – BACHAT.VIP
Effective Date: 11 October 20261. Delivery Coverage
BACHAT.VIP aims to deliver orders throughout Pakistan, subject to courier service availability in the customer's area. We work with courier services to deliver homeopathic products, cosmetics, personal-care products, and other items available on our website. Delivery availability may vary for remote locations and areas not served by our courier partners.2. Estimated Delivery Time
Our estimated delivery time is generally 3–7 business days after order confirmation and dispatch. Delivery times may vary depending on:- Customer's delivery address and location.
- Courier service availability.
- Public holidays and weekends.
- Weather conditions or unexpected operational delays.
- Order verification and payment confirmation.
3. Delivery Charges
Delivery charges depend on the order value, destination, parcel size, and courier service, where applicable.Free Delivery: Orders of Rs. 3,500 or more qualify for free delivery, subject to the conditions displayed on our website or communicated before order confirmation. Orders below Rs. 3,500 may incur delivery charges. Any applicable charges will be communicated before the order is finalized. If a special promotion offers different delivery terms, the conditions of that promotion will apply.4. Order Processing and Dispatch
Orders are processed after the necessary order details have been received and verified. We may contact customers by phone or WhatsApp to confirm their order, address, or payment details before dispatch. Processing times may vary according to product availability, payment confirmation, and business holidays. An order is not considered dispatched until it has been handed over to the courier service.5. Customer Responsibilities
To help ensure successful delivery, customers should provide:- Correct full name.
- Active mobile number.
- Complete delivery address, including city and area.
- Any useful nearby landmark or additional delivery instructions.
6. Cash on Delivery and Advance Payments
Cash on Delivery (COD) may be available for eligible orders and locations. IN some cases, advance payment of delivery charges may be required. Mobile wallet payments and bank transfers may also be offered where available. Any advance payment requirement and applicable charges will be communicated before the order is finalized. Customers making advance payments should retain their transaction receipt or reference until the order is completed.7. Tracking Your Order
If a courier tracking number is available, customers may use it to check the parcel's delivery progress through the relevant courier service. Customers may also contact us through WhatsApp for assistance with order or delivery inquiries. Please keep your order number or registered mobile number available when contacting us.8. Delayed, Lost, or Undelivered Parcels
If your parcel has not arrived within the estimated delivery period, please contact us through WhatsApp. We will make reasonable efforts to check the shipment status with the courier service and help resolve the issue. Actual resolution times may depend on the courier's investigation and response.9. Incorrect, Damaged, or Expired Products
If you receive a wrong, damaged, defective, or expired product, please contact us within 7 days of delivery. Please provide your order details and, where reasonably possible, clear photographs of the parcel and product. We will review the complaint and, where appropriate, arrange a replacement or refund according to our Return & Refund Policy and applicable law. Please contact us before sending any item back so that we can provide the appropriate instructions.10. Refused Parcels and Failed Delivery
If a parcel is refused or cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, or customer unavailability, the courier may return it to us.If this happens, please contact us to discuss the next steps. Any advance delivery charges or other payments will be reviewed according to the circumstances, our applicable policies, and the law. No amount will be withheld where doing so would be unlawful.11. Order Cancellation
Customers may request cancellation before their order is dispatched. Once the parcel has been handed over to the courier, cancellation may no longer be possible. For further details, please review our Terms & Conditions and Return & Refund Policy.12. Contact Us
For delivery questions, tracking assistance, delayed parcels, or other order-related concerns, contact us:WhatsApp: +92 321 6804771Website: https://www.bachat.vip/Please provide your order number or registered mobile number when contacting us. Never share your passwords, PINs, or OTPs.BACHAT.VIPThank you for shopping with us. We aim to make your delivery experience convenient and reliable.
